Effective Date: October 7, 2025 Business Name: Review Flares ("we," "us," or "our") Website: reviewflares.com
Review Flares values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect information when you use our website, software, and services.
1. Information We Collect
We may collect the following types of information:
From Clients (Businesses):
- Business name, contact information, and billing details.
- Login credentials and account information.
- Subscription and payment information.
From Clients’ Customers (End-Users):
- Names, email addresses, and phone numbers.
- Feedback or reviews submitted through campaigns.
2. How We Use Information
We use collected information for the following purposes:
- Delivering our services, including sending SMS and email review requests.
- Posting and managing client reviews on social media.
- Processing payments and managing subscriptions.
- Communicating with clients about their accounts and services.
- Improving and customizing our software and service experience.
We do not sell or rent customer data to third parties.
3. Sharing of Information
We may share information only in the following cases:
- With service providers who assist in delivering our software and communication services (e.g., SMS/email platforms).
- As required by law, if we receive a lawful request from a regulatory authority.
- For business transfers, if Review Flares undergoes a merger, acquisition, or sale of assets.
4. Data Security
We implement reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
- Client business data is retained for as long as you maintain an active account.
- End-customer data (emails, phone numbers) is retained only as necessary to complete review request campaigns or as instructed by the client.
- Data may be deleted upon written request from the client.
6. Client Responsibilities
Clients are responsible for ensuring that any customer data they provide to Review Flares has been collected lawfully and with appropriate permissions. Clients must comply with all applicable laws, including data privacy and marketing regulations (such as CAN-SPAM, TCPA, and GDPR if applicable).
7. Cookies & Website Tracking
Our website may use cookies or tracking technologies to improve user experience, analyze site traffic, and measure performance. Clients can adjust browser settings to disable cookies, though some features may not function properly.
8. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children.
9. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- The right to access, update, or delete personal information.
- The right to opt out of marketing communications.
- The right to request data portability.
- Requests may be submitted by contacting us directly.
10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, United States.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the revised policy.
12. Contact Information
If you have questions or requests regarding this Privacy Policy, please contact us at: Review Flares, LLC Email: [email protected] Website: reviewflares.com
